Privacy policy

D. & F. PTY LTD ("we," "us," or "our") respects your privacy and is dedicated to protecting your personal data. This Privacy Policy describes how your personal information is collected, used, shared, and protected when you visit or make a purchase from ffq1sf-jq.myshopify.com (the "Site").

Information We Collect

When you browse or interact with our Site, we collect two main types of information:

1. Device Information (Automated Collection)

When you visit the Site, we automatically collect certain details about your device, including:

  • Your IP address, time zone, and web browser type.

  • Cookies, log files, web beacons, and pixels that track how you interact with our catalog (e.g., viewing pen holders or searching for specialized rulers).

2. Order Information (Transaction Data)

When you make a purchase or attempt to make a purchase through the Site, we collect specific details required to fulfill your order:

  • Full name and contact information.

  • Billing and shipping addresses (such as street, city, postal code, and country).

  • Payment details (including credit card numbers, PayPal account details, or other payment processor tokens). We never store raw payment card credentials on our servers.

  • Email address and telephone number.

How We Use Your Information

We use the personal information collected to fulfill the core operations of our store, including:

  • Processing and fulfilling your orders for erasers, rulers, and pen holders (including shipping calculation, sending invoices, and delivering tracking updates).

  • Screening orders for potential risk or fraud.

  • Communicating directly with you regarding support queries, updates, or order modifications.

  • Improving and optimizing our Site layout, user experience, and product offerings based on analytics.

Sharing Your Personal Information

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We share your personal information only with trusted service providers who help us operate our business:

  • Shopify: Our store is powered by Shopify, which provides the e-commerce platform. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Logistics & Carriers: We share your shipping address and contact details with national and international postal services/couriers to ensure your stationery reaches your doorstep.

  • Legal Compliance: We may disclose your information to comply with applicable laws, respond to subpoenas, search warrants, or lawful requests from governmental authorities.

Data Security & Retention

We maintain robust administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, or misuse. When you place an order through the Site, we retain your Order Information for our legal and accounting records unless and until you ask us to delete this information.

Your Rights

Depending on your region (e.g., Australia, EU/EEA under GDPR, or California under CCPA), you have the right to access, amend, update, or delete the personal information we hold about you. If you would like to exercise this right, please contact us at [email protected].