Refund policy

At D. & F. PTY LTD, we want every eraser to sweep away mistakes seamlessly, every ruler to offer absolute precision, and every pen holder to bring clutter-free joy to your workspace. We take great pride in delivering high-quality, dependable stationery. However, if your order doesn't meet your expectations or arrives damaged, we are here to make things right.

30-Day Happiness Guarantee

We offer a 30-day return window from the date your package is delivered. If 30 days have elapsed since delivery, we unfortunately cannot offer a full refund or exchange.

To be eligible for a standard return:

  • The item must be unused, unwashed, and in the exact condition that you received it.

  • Stationery items (erasers, rulers, pen holders) must be in their original packaging, complete with protective sleeves, tags, or boxes.

  • You must provide a receipt or proof of purchase (such as your Shopify order confirmation email).

Non-Returnable Items

Certain types of goods cannot be returned:

  • Clearance or promotional items specifically marked as "Final Sale".

  • Products that show clear signs of usage, altered surfaces, or intentional damage.

  • Gift cards.

Return Process

  1. Initiate Your Request: Contact our friendly support team at [email protected] within 30 days of receiving your package. Please include your order number, photos of the items you wish to return, and a brief explanation of the reason.

  2. Review & Approval: Our customer service manager, Shane Hagan, will review your request within 1 to 2 business days and send you step-by-step instructions and authorization.

  3. Ship Your Package: Once approved, package the items securely to prevent damage during transit. Send your package to our dedicated warehouse:

    D. & F. PTY LTD Return Center

    Attn: Shane Hagan

    Address: 40 Damian Drive, Salisbury Heights, SA 5109, Australia

Note: Unless the return is due to a defect, damage, or our error (e.g., wrong item sent), customers are responsible for paying their own return shipping costs. Shipping fees are non-refundable.

Refunds & Processing

Once your return is received and inspected by our team, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your card issuer or bank.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please reach out to us at [email protected].

Exchanges & Damaged Goods

We replace items if they are defective or damaged during transit. If your ruler arrives cracked, your pen holder chipped, or your erasers damaged, please take clear pictures immediately and email us at [email protected]. We will dispatch a replacement to you free of charge or issue a full refund.